Denise has grown from strength-to-strength in her current position as Site Supervisor, and she continues to impress the client and Axis management.
Denise is responsible for the management of a large industrial estate within the Black Country area as well as managing a team of security officers. Her proactive, innovative approach and strong leadership skills are reflected in the team’s performance:
Received a total of 87 positive commendations for outstanding customer service;
Denise was named ‘Officer of the Year’ at the Axis/JLL Midlands awards in January 2020.
Denise has run local fundraisers to help raise money for local children’s hospice ‘Zoe’s Place’;
The team achieved 100% successful audits over the past 3 years;
Number of theft-related incidents in tenanted areas has reduced by 7% this year;
During lockdown, Denise reviewed her security operation to assess what impact security could make to the site in terms of sustainability and environmentally friendly initiatives and introduced a new initiative called Eco Guard – her team actively patrol and switch off lights, heaters, running water taps, etc, saving the estate £523,000 in energy bills this year;
The site's location directly off the M6, junction 10, is a hot spot for traveller encampments. Denise’s polite, professional but assertive approach has been successful in deterring all attempts of an encampment, even when threatened by three males carrying a crowbar.
During the past three years, we have seen Denise grow from strength-to-strength in her current position as Site Supervisor. Denise exceeds all expectations and goes above and beyond the call of duty time and time again. She is a valued member of the JLL account who stands out as an employee who has never wavered in her commitment to excellence.
The growth and success of any business is dependent on having devoted and capable team members and Denise is certainly within that category. Denise takes full ownership of all matters relating to her site and work and no stone goes unturned. Denise has consistently remained focused on every aspect of her operation; be that the management of an officer’s appearance, quality of patrols, management of missed check calls, daily audits, or simply the cleanliness of the security office.
Denise’s continued contribution and efforts of her team have been vital in the site's continued success. Her strive for service excellence is exemplary and her efforts are admired by other security professionals. We continue to admire and be impressed by Denise’s strong work ethic, loyalty and personal integrity.