Daiwa Reappoints Axis Group Businesses to Protect and Serve its European Head Office in London.
Axis Security has been re-appointed by Daiwa Capital Markets Europe to provide manned guarding and reception services at the investment bank’s head office in London. Daiwa will be working with Axis Security, a leading provider of integrated security services, and its front of house business Acuity.
Daiwa Capital Markets Europe is the wholly-owned investment banking subsidiary of Daiwa Securities Group Inc. with its head office at 5 King William Street in the heart of London’s financial district. The onsite security and front of house teams have 30 years of combined experience at the Grade II listed building and understand the site and its environment very well.
The contracts for manned guarding and reception services were re-tendered as part of a regular review of capabilities and benchmarking costs and services. Axis Security and Acuity started working with Daiwa in 2015, and with their re-appointment, Peter Woods, Head of Facilities Management at Daiwa, says it confirmed that the bank was still working with a best-in-class service provider: “They also committed to make further improvements to the service delivery, which includes the introduction of more technology to support the security officers (including Tracktik to help monitor patrols and Fastfields for real-time reporting) and more training across the team.
“The reception team and the security team perform very well together,” he adds. “We have the right people for the environment, and they get the balance of security and customer service just right.”
A team of seven officers protect the property 24-hours a day, and a two-person reception team look after the front of house during working hours. Acuity has also trained eight additional receptionists specifically for the site so that any absences can be covered and additional support given at busy times.
Part of the retender saw the security team undergo cross-site training with officers visiting other Axis Security sites such as the Scalpel and Sea Containers House.
David Mundell, Managing Director of Axis Security says his team are very experienced, and motivated to ensure that Daiwa’s high standards are maintained. “We have two specialist management teams supporting their respective services and ensuring our staff are happy and well supported. We are pleased to continue working with Daiwa, further improving our service and delivering the same high-levels of support they have come to expect.”