National commercial property and investment company, LCP, has chosen Axis Group to provide an integrated cleaning and security service for six of its shopping centres.
Axis was already delivering a dual service at the Wulfrun Shopping Centre in Wolverhampton, and its high quality and innovative operation led LCP to invite Axis to tender for additional sites. Axis has successfully renewed its contract for Wulfrun and has been awarded The Aldridge Shopping Centre, Centre HouseAldridge, Walsall; Park Place in Wallsall town centre, and Churchill Shopping Centre in Dudley, all of which have been mobilised. Two more shopping centres – the Concourse Shopping Centre, Skelmersdale, and The Hardshaw Centre in St Helens – are due to start in December.
Jonathan Levine, Axis Group Chief Executive, says his team has extensive experience of delivering combined services: “The request for combined services is becoming more and more prevalent, especially from the leisure and hospitality sector where customers want a dynamic and responsive service.
“By combining the management of our security and cleaning services,” Jonathan continues, “we are able to simplify lines of communication for the shopping centre manager and provide even greater consistency to the employees working within the different teams to deliver crucial front-line services.”
Rob Ellis, senior asset manager at LCP, said: “Following the good and consistent work at the Wulfrun Shopping Centre, we are happy to extend our working relationship with Axis on additional sites within our shopping centre portfolio.”
For the new sites which have already been mobilised, full induction training was provided to ensure consistent levels of quality service, understanding of health and safety – and additional training needs are addressed on an ongoing basis. Timegate workforce management software is also being implemented at each site for service delivery tracking and real time reporting of incidents such as faults, slips and trips.