The first week of October was 'National Customer Service Week’. As members of the Institute of Customer Service, we undertook a series of activities in support of it.
One of these activities is the ‘Customer Challenge’, where we challenged each manager to get out and about to see as many of their customers as they can throughout the week. This was a great way of spending quality time with our customers and rewarding employees who we thought were star performers when it came to customer service.
Well done to the selected Customer Service Champions below, who received a badge and a glass plaque.
William Moore – Security Officer, Colliers Belfast
Ryan Hodgson – Axis Security Front of House Manager, The Net-a Porter London
Cliff Wynne-Jones – Sector Manager, Axis Cleaning and Support Services (MFT)
James Hague - Operations Support Manager, Midlands & South West
Dean Kelly – Security Manager, Wulfrun Shopping Centre Wolverhampton
Axis Group were also delighted to host a CEO Breakfast event organised by the Institute of Customer Service at our London HQ . This was hosted by our CEO Jonathan Levine and Commercial Director Gary Stanton and attended by senior leaders from across different industries.
Topics discussed included 'developing the vision for the UK as a global service leader', 'customer service trends' and 'why investing in customer service matters.'